FREQUENTLY ASKED QUESTIONS
If you have a question that isn't covered in this list then please do not hesitate to contact us.
DELIVERY & TRACKING
|Can i order a custom hamper?||How long does delivery take?|
|Can i order a hamper for a special diet?||What type of delivery do you offer?|
|How can i have my products included in your hampers?||Do you deliver to PO Boxes|
|What type of fruit do you use?||Do you offer same day delivery?|
|Do you only use Australian fruit?||Can I choose when my order is delivered?|
|Can you deliver weekends or after hours?|
|ORDERS||Can I pickup my purchase?|
|How can i place an order?||What if no one is available at the delivery address at time of delivery?|
|Can I place an order from outside Australia?||Do you ship internationally?|
|Can I add a gift card and message to my order?||Will the delivery driver call upon arrival?|
|Can you gift wrap my hamper?||Where are my items shipped from?|
|How will I know you have my order?||Can i send my own courier to collect my order?|
|Can I change my order after it's placed?||My order hasn't arrived can I get an update?|
|Can I cancel my order?||My order has been returned to sender. What can I do now?|
|RETURNS & REPLACEMENTS|
|Which payment method do you accept?||
Can I return my purchase?
|Why have I not been charged 10% GST on my hamper?||There is an item missing from my gift. What can I do?|
|How do I know my credit card details will be safe?||I received an incorrect gift hamper. What can I do?|
|My credit card details were declined why?||My order arrived damage What can I do.|
|Do you accept American Express?|
Can I order a custom hamper?
Yes you can create your own hamper from our build your own hamper section.
For bulk orders and a corporate designed hampers please contact us.
iGift hampers has been established since 2014 and we know how to help you create the perfect gifts.
iGift offers a wide range of hampers. You can find vegetarian, gluten free and many without food items.
You can also use our create your own hamper to make a specific dietary hamper.
I've received a hamper how do i know who sent it?
You will find a personal greeting card inside the box with a message from the sender.
Can i add a message to my hamper?
Yes, you’ll be given the opportunity to add a gift message during the check-out process. This will be included in the gift card.
I WISH TO PLACE A LARGE CORPORATE ORDER, CAN YOU HELP?
Yes. Our hampers are extremely popular at Christmas and all year round as employee incentives, compensation gifts, brand promotions and loyalty scheme gifts. Our corporate hamper section above has all the information you’ll need.
DO YOU SUPPLY BESPOKE HAMPERS?
Yes, we have been creating and supplying bespoke hampers for both large and small businesses. Please see our corporate hamper section for more information.
WHAT INFORMATION DO I NEED TO PLACE AN ORDER?
We recommend that you have the below information ready before placing your order:
- Quantity of each hamper or gift
- Required delivery dates
- Full name and address (including postcode and telephone number) of all recipients
- The gift message you wish to include in each hamper
- Your payment card details
CAN I SEND A HAMPER OVERSEAS?
No we are not allowed to send Fruit overseas, please see our delivery information for further details. Our Fruit Hampers & Fruit Basket gifts are only available within Australia.
Is the information I provide IGift Fruit Hampers kept private?
For privacy-related issues, please contact us at:
Customer Service Dept
IGift Fruit Hampers
PO Box A2
Or by email
Is your site secure?
Absolutely. We have taken every precaution to make your transactions secure. We use Stripe as our payment gateway and all transaction information passed to Stripe is encrypted using 128-bit SSL certificates.
You can be completely secure in the knowledge that nothing you pass to the Stripe servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.
How quickly can IGift Fruit Hampers deliver?
We offer various delivery options and depending on where you are sending the hamper the delivery times will vary. Please look at our delivery information pages or call us 1300 691296
Can I specify a particular delivery date?
Yes, You can schedule a delivery during the checkout process (subject to availability and according to the delivery service selected).
Will my delivery arrive on the date selected?
IGift Fruit Hampers always endeavors to deliver on the date requested and on the vast majority of occasions achieve this successfully. As a matter of routine, IGift Fruit Hampers will send you an email when the shipment has been made, this will enable you keep an eye on the progress from the point of dispatch.
Although rare, unfortunately, factors beyond our control can cause delay, such as severe weather. When this occurs, you can be certain that iGift Fruit Hampers' Customer Service Team will take the appropriate steps to minimize delay and disruption.
What time will my delivery arrive?
If you opt for our standard delivery service then deliveries will usually take place between 09:00 and 18:00 – Monday to Friday.
What happens if the recipient is out?
Should the recipient be out when the courier attempts delivery, the gift hamper will be left as all our perishable goods have authority to leave. The fruit box will be left in a sheltered place.
If the courier is having difficulty making delivery, they will contact us for further instructions. It is very important that your recipient address is up to date with correct postal code and telephone number for contact in case the driver has difficulty locating the address.
If you think the recipient will be out at work during these times, you could consider specifying delivery of the gift to the recipient's work address.
Can the parcel be left with a Neighbor?
Yes, if you think that the recipient may be out on that day, please contact us via e-mail at contact us to give us instructions to leave with a nominated neighbor.
Do you deliver Gifts to PO Box?
No, unfortunately we are not able to deliver to PO Box.
Do you deliver gifts to the U.S.A?
No, unfortunately due to strict customs restrictions we are unable to deliver goods into the United States. This also applies to Canada and the Majority of Middle East Destinations.
What if you don't have all of the items in stock?
All of our items should be in stock but in the rare event that this happens we will substitute it for an equal or greater value item.
What Payment Methods do you accept?
We accept the majority of credit card and PayPal.
- American Express
How can I cancel an order placed with IGift Fruit Hampers Ltd?
Orders can be cancelled up until 48 hours before the point of dispatch. Cancellations beyond this point may incur a cancelation and restocking charge if the goods have been packed and / or dispatched.
Please contact iGift Fruit Hampers if you require any further assistance in this regard
The GST rate isn't calculated at the standard rate, why is this?
Hampers are typically formed from a mixture of GST-applicable (e.g. alcoholic beverages and chocolates) and GST exempt elements (e.g cheeses and savory biscuits).
As such, the overall total is calculated as a 'mean-rate', in direct proportion to the GST status and value of the constituent components.
Can I send my order as a gift?
Yes, IGift Fruit Hampers offer a fully fledged gift service . At the checkout just enter the persons address you wish to send it to as the delivery address. We never include any pricing or invoice details within the gift itself, the only information enclosed is the gift message you have specified.
Is it possible to include a personal message?
Yes just type your message in the field provided at checkout and we will include it in conjunction with your gift.
Can I specify Multiple Delivery Addresses within my Order?
Yes, simply add the required quantity of gifts to the shopping basket and during the checkout process you will be prompted for a contact name, address, delivery date and gift message for each of your recipients.
If you have many addresses then why not request a Bulk Order spreadsheet. Available on request, this can be completed at your leisure and sent via email to one of our Customer Service Representatives who will arrange the rest on your behalf.
For more information contact us by telephone or email
Can I customize my gift according to Sentiment or Occasion?
Yes, this can be done in two different ways, by adding a chocolate gift plaque for a small surcharge and / or tailoring the gift ribbon which adorns your gift, which is offered free of charge. Whatever your preference there are a variety of options:
- Thank you
- Happy Birthday
- Happy Anniversary
- Get Well Soon
- New Baby