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FAQS

FREQUENTLY ASKED QUESTIONS

If you have a question that isn't covered in this list then please do not hesitate to contact us.

PRODUCTS

 

DELIVERY & TRACKING

Can I order a custom hamper?   How long does delivery take?
How will my extra items be packaged?   What type of delivery do you offer?
Can I order a hamper for a special diet?   Do you deliver to PO Boxes
What type of fruit do you use?   Do you offer same day delivery?
Do you only use Australian fruit?   Can I choose when my order is delivered?
How much fruit is in the hampers?   Can you deliver weekends or after hours?
How can I have my products included in your hampers?    Can I pickup my purchase?
     

ORDERS

   
How can I place an order?   What if no one is available at the delivery address at time of delivery?
Can I place my order over the phone?   Do you ship internationally?
I wish to place a large corporate order, Can You Help?   Will the delivery driver call upon arrival?
Can I place an order from outside Australia?   Where are my items shipped from?
Can I add a gift card and message to my order?    Can i send my own courier to collect my order?
I've received a hamper. How do I know who sent it?    My order hasn't arrived can I get an update?
Can you gift wrap my hamper?    My order has been returned to sender. What can I do now?
How will I know you have my order?     
Can I change my order after it's placed?     
Can I cancel my order?    
     

PAYMENT

  RETURNS & REPLACEMENTS
Which payment method do you accept?  

 Can I return my purchase?

Why have I not been charged 10% GST on my hamper?    There is an item missing from my gift. What can I do?
How do I know my credit card details will be safe?    I received an incorrect gift hamper. What can I do?
My credit card details were declined why?   My order arrived damage What can I do. 
Do you accept American Express?    

 

Can I order a custom hamper?

Yes, you can create your own hamper from our build your own hamper section. For bulk orders or corporate designed hampers please contact us.

iGift hampers has been established since 2014 and we know how to help you create the perfect gifts.

I have added extra items to my order. How will these be packaged?

Your extra items will be included in your hamper or gift basket. Our amazing team of hamper builders will ensure your gift is beautifully presented to wow your recipient.

Regardless of the items in your order they will be packaged as a gift to thrill your recipient.

Can I order a hamper for a special diet?

iGift offers a wide range of hampers. You can find vegetarian, gluten free, nut free as well as many hampers without food items.

You can also use our create your own hamper to make a specific dietary hamper.

What type of fruit do you use?

We use premium A grade fruit in all our hampers that is slightly under-ripe when we send it to ensure that the fruit is in good condition upon arrival of the hamper.

Do you only use Australian fruit?

As much as possible we use in season Australian fruit. Occasionally this is not possible and we have to use imported premium A grade fruit.

How much fruit is in the hampers?

All hampers and gift baskets are made to order. The amount of fruit included depends on the type and size of the gift hamper or basket you order. It also depends on the size and type of fruit in season.

How can I have my products included in your hampers?

If you are a supplier and would like your products included in our hampers please email sales@igiftfruithampers.com.au

If we are interested in adding your products to our range we will contact you for samples and more information.

How can I place an order?

Orders can be placed on our easy-to-use website.

Can I place my order over the phone?

To ensure accuracy of order details we cannot take orders over the phone.

I wish to place a large corporate order, Can You Help?

Yes. Our hampers are extremely popular at Christmas and all year round as employee incentives, compensation gifts, brand promotions and loyalty scheme gifts. Our corporate hamper section has all the information you’ll need. If you need more help, contact our customer happiness team.

Can I place an order from outside Australia?

Yes, if you are located overseas, you can place an order to be delivered in Australia.

Can I add a gift card and message to my order?

Yes, you’ll be given the opportunity to add a gift message during the check-out process. This will be included in the gift card. Be sure to add your name to the card so that your recipient knows who the gift is from.

I've received a hamper. How do I know who sent it?

You will find a personal greeting card inside the box with a message from the sender.

Occasionally our customers forget to add a message or add their name to the card. If this is the case, please contact our customer happiness team.

Can you gift wrap my hamper?

All our hampers, gift baskets and gift items are packaged as gifts. There is no need to add extra gift wrapping.

How will I know you have my order?

You will receive a confirmation email once your order has been placed. If you do not receive this please first check your junk folder then contact us.

Can I change my order after it's placed?

Orders can be changed if they have not yet been sent to our warehouse for production. Please contact our customer service team immediately for assistance.

Can I cancel my order?

Your order can be cancelled if it has not yet been packaged and/or dispatched from our warehouse. Once it is in the hands of our couriers it not possible to cancel orders. This is due to the perishable nature of our products. Please contact us immediately if you wish to enquire about cancelling your order.

 

I've received a hamper how do i know who sent it?

You will find a personal greeting card inside the box with a message from the sender.

Can i add a message to my hamper?

Yes, you’ll be given the opportunity to add a gift message during the check-out process. This will be included in the gift card.

I WISH TO PLACE A LARGE CORPORATE ORDER, CAN YOU HELP?

Yes. Our hampers are extremely popular at Christmas and all year round as employee incentives, compensation gifts, brand promotions and loyalty scheme gifts. Our corporate hamper section above has all the information you’ll need.

DO YOU SUPPLY BESPOKE HAMPERS?

Yes, we have been creating and supplying bespoke hampers for both large and small businesses. Please see our corporate hamper section for more information.

WHAT INFORMATION DO I NEED TO PLACE AN ORDER?

We recommend that you have the below information ready before placing your order:

  • Quantity of each hamper or gift
  • Required delivery dates
  • Full name and address (including postcode and telephone number) of all recipients
  • The gift message you wish to include in each hamper
  • Your payment card details

CAN I SEND A HAMPER OVERSEAS?

No we are not allowed to send Fruit overseas, please see our delivery information for further details. Our Fruit Hampers & Fruit Basket gifts are only available within Australia.

Is the information I provide IGift Fruit Hampers kept private?

IGift Fruit Hampers recognize that your privacy is important to you and is committed to maintaining and using your information responsibly. Our privacy policy available here describes the information we collect and how we use it.

For privacy-related issues, please contact us at: 
Customer Service Dept 
IGift Fruit Hampers  
PO Box A2 
Enfield
NSW 2133 

Or by email

Is your site secure?

Absolutely. We have taken every precaution to make your transactions secure. We use Stripe as our payment gateway and all transaction information passed to Stripe is encrypted using 128-bit SSL certificates.

You can be completely secure in the knowledge that nothing you pass to the Stripe servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.

How quickly can IGift Fruit Hampers deliver?

We offer various delivery options and depending on where you are sending the hamper the delivery times will vary. Please look at our delivery information pages or call us 1300 691296

Can I specify a particular delivery date?

Yes, You can schedule a delivery during the checkout process (subject to availability and according to the delivery service selected).

Will my delivery arrive on the date selected?

IGift Fruit Hampers always endeavors to deliver on the date requested and on the vast majority of occasions achieve this successfully. As a matter of routine, IGift Fruit Hampers will send you an email when the shipment has been made, this will enable you keep an eye on the progress from the point of dispatch.

Although rare, unfortunately, factors beyond our control can cause delay, such as severe weather. When this occurs, you can be certain that iGift Fruit Hampers' Customer Service Team will take the appropriate steps to minimize delay and disruption.

What time will my delivery arrive?

If you opt for our standard delivery service then deliveries will usually take place between 09:00 and 18:00 – Monday to Friday.

What happens if the recipient is out?

Should the recipient be out when the courier attempts delivery, the gift hamper will be left as all our perishable goods have authority to leave. The fruit box will be left in a sheltered place.

If the courier is having difficulty making delivery, they will contact us for further instructions. It is very important that your recipient address is up to date with correct postal code and telephone number for contact in case the driver has difficulty locating the address.

If you think the recipient will be out at work during these times, you could consider specifying delivery of the gift to the recipient's work address.

Can the parcel be left with a Neighbor?

Yes, if you think that the recipient may be out on that day, please contact us via e-mail at contact us to give us instructions to leave with a nominated neighbor.

Do you deliver Gifts to PO Box?

No, unfortunately we are not able to deliver to PO Box.

Do you deliver gifts to the U.S.A?

No, unfortunately due to strict customs restrictions we are unable to deliver goods into the United States. This also applies to Canada and the Majority of Middle East Destinations.

What if you don't have all of the items in stock?

All of our items should be in stock but in the rare event that this happens we will substitute it for an equal or greater value item.

What Payment Methods do you accept?

We accept the majority of credit card and PayPal.

  • Visa
  • MasterCard
  • American Express
  • PayPal

How can I cancel an order placed with IGift Fruit Hampers Ltd?

Orders can be cancelled up until 48 hours before the point of dispatch. Cancellations beyond this point may incur a cancelation and restocking charge if the goods have been packed and / or dispatched.

Please contact iGift Fruit Hampers if you require any further assistance in this regard

The GST rate isn't calculated at the standard rate, why is this?

Hampers are typically formed from a mixture of GST-applicable (e.g. alcoholic beverages and chocolates) and GST exempt elements (e.g cheeses and savory biscuits).

As such, the overall total is calculated as a 'mean-rate', in direct proportion to the GST status and value of the constituent components.

Can I send my order as a gift?

Yes, IGift Fruit Hampers offer a fully fledged gift service . At the checkout just enter the persons address you wish to send it to as the delivery address. We never include any pricing or invoice details within the gift itself, the only information enclosed is the gift message you have specified.

Is it possible to include a personal message?

Yes just type your message in the field provided at checkout and we will include it in conjunction with your gift.

Can I specify Multiple Delivery Addresses within my Order?

Yes, simply add the required quantity of gifts to the shopping basket and during the checkout process you will be prompted for a contact name, address, delivery date and gift message for each of your recipients.

If you have many addresses then why not request a Bulk Order spreadsheet. Available on request, this can be completed at your leisure and sent via email to one of our Customer Service Representatives who will arrange the rest on your behalf.

For more information contact us by telephone or email

Can I customize my gift according to Sentiment or Occasion?

Yes, this can be done in two different ways, by adding a chocolate gift plaque for a small surcharge and / or tailoring the gift ribbon which adorns your gift, which is offered free of charge. Whatever your preference there are a variety of options:

  • Thank you
  • Happy Birthday
  • Happy Anniversary
  • Get Well Soon
  • New Baby
  • Congratulations