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Gifts Australia - Gift Hampers & Baskets Delivered

FAQS

FREQUENTLY ASKED QUESTIONS

If you have a question that isn't covered in this list then please do not hesitate to contact us.

PRODUCTS   DELIVERY & TRACKING
Can I order a custom hamper?   Do you ship Australia wide?
How will my extra items be packaged?   When will my order be dispatched?
Can I order a hamper for a special diet?   How long does delivery take?
What type of fruit do you use?   What type of delivery do you offer?
Do you only use Australian fruit?   Do you deliver to PO Boxes?
How much fruit is in the hampers?   Do you offer same day delivery?
How can I have my products included in your hampers?   Can I choose when my order is delivered?
    Can I pick up my purchase?
ORDERS   Can you deliver weekends or after hours?
How can I place an order?   What if no one is available at the delivery address at time of delivery?
Can I place my order over the phone?   Will the delivery driver call upon arrival?
I wish to place a large corporate order, Can You Help?   I have added the wrong delivery address, what do I do?
Can I specify Multiple Delivery Addresses within my Order?   Can I send my own courier to collect my order?
Can I place an order from outside Australia?   Can I track my delivery?
Can I add a gift card and message to my order?    My order hasn't arrived can I get an update?
I am not given an option to add a card message.   My order has been returned to sender. What can I do now?
I've received a hamper. How do I know who sent it?   Do you ship internationally?
Can you gift wrap my hamper?    I'm not sure if you deliver to my area.
How will I know you have my order?     
Can I change my order after it's placed?    RETURNS & REPLACEMENTS
Can I cancel my order?   Can I return my purchase?
    There is an item missing from my gift. What can I do?
PAYMENT AND SECURITY   I received an incorrect gift hamper. What can I do?
Which payment method do you accept?   My order arrived damage What can I do?
Why have I not been charged 10% GST on my hamper?    
Are my credit card details safe?   REWARDS
My credit card details were declined. Why?   I received an email with reward point. What is this?
I have a problem with my PayPal account. What should I do?   How can I earn points?
Is your site secure?   How do I redeem my points?
Is the information I provide iGift Fruit Hampers kept private?    
What are your business hours?    

 

Can I order a custom hamper?

Yes, you can create your own hamper from our build your own hamper section. For bulk orders or corporate designed hampers please contact us.

iGift hampers has been established since 2014 and we know how to help you create the perfect gifts.

I have added extra items to my order. How will these be packaged?

Your extra items will be included in your hamper or gift basket. Our amazing team of hamper builders will ensure your gift is beautifully presented to wow your recipient.

Can I order a hamper for a special diet?

iGift offers a wide range of hampers. You can find vegetarian, gluten free, nut free as well as many hampers without food items.

You can also use our create your own hamper to make a specific dietary hamper.

What type of fruit do you use?

We use premium A grade fruit in all our hampers that is slightly under-ripe when we send it to ensure that the fruit is in good condition upon arrival of the hamper.

Do you only use Australian fruit?

As much as possible we use in season Australian fruit. Occasionally this is not possible and we have to use imported premium A grade fruit.

How much fruit is in the hampers?

All hampers and gift baskets are made to order. The amount of fruit included depends on the type and size of the gift hamper or basket you order. It also depends on the size and type of fruit in season.

How can I have my products included in your hampers?

If you are a supplier and would like your products included in our hampers please email sales@igiftfruithampers.com.au

If we are interested in adding your products to our range we will contact you for samples and more information.

How can I place an order?

Orders can be placed on our easy-to-use website.

Can I place my order over the phone?

To ensure accuracy of order details we cannot take orders over the phone.

I wish to place a large corporate order, Can You Help?

Yes. Our hampers are extremely popular at Christmas and all year round as employee incentives, compensation gifts, brand promotions and loyalty scheme gifts. Our corporate hamper section has all the information you’ll need. If you need more help, contact our customer happiness team.

Can I specify Multiple Delivery Addresses within my Order?

Yes, simply add the required quantity of gifts to the shopping basket and during the checkout process you will be prompted for a contact name, address, delivery date and gift message for each of your recipients.

If you have many addresses, then why not request a Bulk Order spreadsheet. Available on request, this can be completed at your leisure and sent via email to one of our Customer Service Representatives who will arrange the rest on your behalf.

For more information contact us via chat or email

Can I place an order from outside Australia?

Yes, if you are located overseas, you can place an order to be delivered in Australia.

Can I add a gift card and message to my order?

Yes, you’ll be given the opportunity to add a gift message during the check-out process. This will be included in the gift card. Be sure to add your name to the card so that your recipient knows who the gift is from.

I am not given an option to add a card message.

If you are purchasing from our extra options range you will need to purchase packaging (basket, hamper box, bucket) to get the option to add a gift card. If your purchase is a gift you will need to do this and add your name to the card so that your recipient knows who it is from.

I've received a hamper. How do I know who sent it?

You will find a personal greeting card inside the box with a message from the sender.

Occasionally our customers forget to add a message or add their name to the card. If this is the case, please contact our customer happiness team.

Can you gift wrap my hamper?

All our hampers and gift baskets are packaged as gifts. There is no need to add extra gift wrapping.

If you are not purchasing a hamper/basket you will need to add packaging (box, basket etc) to your order to have the option to send a gift card.

How will I know you have my order?

You will receive a confirmation email once your order has been placed. If you do not receive this please first check your junk folder then contact us.

Can I change my order after it's placed?

Orders can be changed if they have not yet been sent to our warehouse for production. Please contact our customer service team immediately for assistance.

Can I cancel my order?

Your order can be cancelled if it has not yet been packaged and/or dispatched from our warehouse. Once it is in the hands of our couriers it not possible to cancel orders. This is due to the perishable nature of our products. Please contact us immediately if you wish to enquire about cancelling your order.

Do you ship Australia wide?

We are still open during COVID lockdowns.

Fruit/Plant/Flower Deliveries - NSW, QLD, ACT & VIC

Non-Perishable Hampers and gifts can be delivered across Australia

To enable a non-fruit gift delivery please enter the shipping postcode as 2000 but keep the suburb correct. This will allow you to bypass our blocking software to avoid people purchasing fruit gifts for other states. In the comments section please enter the correct address and we will manually overwrite the address blocking.

When will my order be dispatched?

Most orders will be dispatched on the next business day.

Orders placed before 11.00am with same day delivery (Sydney metro only) will be dispatched that day (Monday - Friday only)

Interstate deliveries - so that fruit and plants are not in transit over the weekend, interstate orders placed after 12pm on Wednesdays will not be dispatched until the following Monday. 

How long does delivery take?

Delivery times vary depending on the delivery address and the shipping method you choose (standard, express, Sydney same day shipping). Please see delivery estimates at checkout for your location.

What type of delivery do you offer?

We partner with a number of courier companies to deliver our gifts.

Express Same Day Delivery (Sydney only) - Go People Couriers

Free Standard Delivery (NSW and Interstate) - Fastway Couriers (there is a slowdown in deliveries through the Fastway network during lockdown, deliveries may take longer than expected).

Express Regional NSW and Interstate - Australia Post Express (there is a slowdown in deliveries through the Australia Post network during lockdown, deliveries may take longer than expected).

Do you deliver to PO Boxes?

We do not deliver to PO Boxes.

Do you offer same day delivery?

Yes, we offer point-to-point delivery within 40km of Sydney CBD. Contact us via chat if you are unsure if your delivery address is within this area. 

Orders must be placed before 11.00am on the delivery day.

 

Can I choose when my order is delivered?

Due to current delivery delays caused by COVID we cannot guarantee delivery dates. 

You can select a preferred delivery date for your order. We will do our best to arrange delivery for your selected date.

For our free delivery service, we dispatch your gift so that it arrives on or near to your preferred date. For example, if the couriers advise a 1-3 day delivery estimate, we will dispatch your gift 3 days prior to your preferred date.

For special occasions such as birthdays and anniversaries we recommend using express delivery services.

Please take delivery estimates into account when selecting your preferred delivery date to avoid disappointment.

Can you deliver weekends or after hours?

Deliveries are made Monday to Friday only between the hours of 9am and 6pm.

Can I pick up my purchase?

We currently do not offer a click and collect service.

What if no one is available at the delivery address at time of delivery?

Due to the perishable nature of our gifts, all deliveries are shipped with ATL (authority to leave). If the recipient is not home at the time of delivery the gift will be left in a sheltered place. 

All deliveries are made Monday to Friday between 9am and 6pm. Consider sending the gift to the recipient's work address to avoid unsuccessful deliveries.

Will the delivery driver call upon arrival?

Sydney point-to-point delivery drivers will call recipients at time of delivery if they need assistance. This express service must be selected and paid for at checkout.

Drivers for all other delivery services will not call the recipient at the time of delivery.

I have added the wrong delivery address, what do I do?

Contact us via chat immediately. If your order has not yet been dispatched our customer happiness team can assist with changing the address.

Once your order has been dispatched it may not be possible to redirect the delivery to the correct address. We can send a redirection request to the couriers but cannot guarantee this will be actioned by them before the delivery has been completed to the incorrect address.

As all our deliveries are made with ATL (authority to leave) we cannot take responsibility if the order is left at the incorrect address.

Please note: Due to the perishable nature of our fruit gifts and plants we cannot resend or refund gifts that have perished due to delivery delays caused by incorrect addresses.

Can I send my own courier to collect my order?

Due to current COVID restrictions you are unable to send your own courier to our warehouse to collect your order.

Can I track my delivery?

Yes, you will receive tracking details once your order is dispatched.

As the gifts are perishable it is important to follow the tracking and resolve any delivery issues with couriers in a timely manner. By following the tracking, you will become aware of a delivery issue before us.

If you need further assistance with delivery issues you can also contact our customer happiness team.

My order hasn't arrived. Can I get an update?

If your order has not been delivered within the estimated delivery time, please contact our customer happiness team.

My order has been returned to the sender. What happens now?

Contact our customer happiness team for assistance.

Please note: Due to the perishable nature of our fruit gifts and plants we cannot resend or refund gifts that have perished due to delivery delays caused by incorrect addresses.

Do you ship internationally?

We do not offer international delivery.

I’m not sure if you deliver to my area.

If you are unsure if we deliver to a location, please send us the suburb and postcode via chat before placing your order.

What payment methods do you accept?

We accept the majority of credit card and PayPal.

Visa

MasterCard

American Express

PayPal

The GST rate isn't calculated at the standard rate, why is this?

Hampers are typically formed from a mixture of GST-applicable (e.g. alcoholic beverages and chocolates) and GST exempt elements (e.g cheeses and savory biscuits).

As such, the overall total is calculated as a 'mean-rate', in direct proportion to the GST status and value of the constituent components.

Are my credit card details safe?

Yes, we use Stripe as our credit card payment gateway which ensures your credit card details are recorded in a highly secure 128 bit encrypted environment.

My credit card was declined. Why?

First, double check you have entered your card details correctly.

Most often credit cards are declined because of issues with your credit card account or credit card provider. Common issues are insufficient funds, card has expired. Contact your credit card provider for assistance.

I have a problem with my PayPal account. What should I do?

You will need to contact PayPal for assistance.

Is your site secure?

Absolutely. We have taken every precaution to make your transactions secure. We use Stripe as our payment gateway and all transaction information passed to Stripe is encrypted using 128-bit SSL certificates.

You can be completely secure in the knowledge that nothing you pass to the Stripe servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.

Is the information I provide iGift Fruit Hampers kept private?

iGift Fruit Hampers recognize that your privacy is important to you and is committed to maintaining and using your information responsibly. Our privacy policy available here describes the information we collect and how we use it.

For privacy-related issues, please contact us at:

Customer Service Dept

iGift Fruit Hampers  

PO Box A2

Enfield

NSW 2133

Or by email

What are your business hours?

We operate Monday to Friday, 7am to 4pm Sydney AEST

Any chat enquiries or emails received outside of these times will be replied to the next business day.

Can I return my purchase?

Due to the perishable nature of a lot of our product it may not be possible to return your purchase. Contact us via chat.

There is an item missing from my gift. What can I do?

Contact us via chat and our customer happiness team can assist.

I received an incorrect gift hamper. What can I do?

Contact us via chat and our customer happiness team can assist.

My order arrived damage What can I do?

Send us a photo of the damaged gift and our customer happiness team can assist.

I received an email with reward point. What is this?

When you create an account with iGift, you become part of our reward programme.

You will receive 250 iGift points when you create your account and 1 iGift point for every $1 you spend.

How can I earn points?

You will receive 250 iGift points when you create your account and 1 iGift point for every $1 you spend. You can also earn 50 iGift Points by sharing on Facebook.

How do I redeem my points?

To use your points, ensure that you are logged in on our website, then go to the launcher on the right-hand side of the website to open your rewards panel, click all rewards. From here you should be given the option to redeem your points if you have enough to do so, click on the 'redeem' button which will take you to your coupon code, if you click 'apply code' it should automatically apply at checkout.

For more information you can visit:

https://help.smile.io/article/2365-how-customers-spend-points#how