Help
Customer Support & Help – iGift® Hampers
At iGift® Hampers, we are committed to providing exceptional customer support to make your gift shopping experience seamless and stress-free. Whether you have questions about our products, delivery options, or need assistance with your order, our dedicated team is here to help every step of the way.
The fastest way to reach us is through the live chat function, conveniently located at the bottom right-hand corner of our website. Our chat team is available Monday to Friday, from 7:00 AM to 3:00 PM, and we aim to respond to all enquiries within 1-2 hours. Using the chat ensures you receive timely assistance and expert guidance for any questions about gift hampers, corporate gifting, seasonal products, or personalised orders.
If you need to make an urgent address change after placing an order, please send a text message to our emergency contact number 0402 270 829. Note that this phone only accepts texts and will not take calls. Be sure to include your order number and the correct delivery address so our team can quickly update your order.
All other enquiries, including product information, customisation requests, or delivery questions, should be submitted via the website chat. By centralising communications through chat, we can provide accurate, consistent, and fast support to ensure your iGift® Hamper experience is smooth and enjoyable.
Trust iGift® Hampers for reliable customer support, quick responses, and hassle-free solutions for all your gift-giving needs.