Gifts Delivered | Gifts Delivered Across Australia

Delivery

Our standard delivery service is FREE Australia-wide on orders over $69!

Want to guarantee delivery on a specific day for a Birthday, Anniversary or other special occasion? Upgrade to Premium Delivery* and select a date in the checkout calendar to ensure your gift gets there on that day!

Left your gift-giving to the last minute and need a gift in a hurry? Upgrade to Delivery Today** or Next Day Delivery^ and select ASAP for delivery to your doorstep in no time!

Mother's Day Delivery

Surprise your Mum with a delivery on Mother's Day!

Available to selected Sydney postcodes

Requests for delivery at a specific time will be noted however cannot be guaranteed - most deliveries likely to be completed by early afternoon

Standard Delivery

Standard delivery is FREE for orders $69

ADD 1-2 DAYS TO THESE ESTIMATES IN THE 2 WEEKS LEADING UP TO CHRISTMAS

NSW, ACT, QLD, VIC metro: 1-3 business days

All regional areas: 1-2 additional business days to metro estimates above

Deliveries are made during business hours Monday to Friday (excluding public holidays)

Requests for delivery on specific days cannot be guaranteed when standard shipping is selected, however we will always do our best to aim for delivery on the requested date

Orders to multiple addresses and multiple orders to one address are regarded as separate orders and will incur a delivery cost of $10.95 if under $69

Premium Delivery

*Available to selected major cities in Australia for $18.95

Choose this delivery method to guarantee delivery on a specific day (excluding weekends and public holidays) - ensure that your preferred date is selected in the checkout calendar

Not available to PO Box addresses

NSW & ACT - Sydney, Canberra, Woollongong, Newcastle, Gosford

VIC - Melbourne, Geelong

QLD - Brisbane, Gold Coast, Sunshine Coast, Ipswich

Sydney Delivery Today

**Available to selected Sydney metro postcodes at $18.95

Orders placed before 10am (Sydney AEST) Monday to Friday (excluding public holidays) will be delivered by 5:30pm on the same day

Orders placed before 1pm (Sydney AEST) Monday to Friday (excluding public holidays) will be delivered by 7pm on the same day

This shipping option is only available to choose at checkout prior to 1pm AEST on business days

Not available to PO Box addresses

Next Day Delivery

^Available to selected major cities in Australia

Orders placed before 1pm (Sydney AEST) Monday to Friday (excluding public holidays) will be delivered on the following business day

This shipping option is only available to choose at checkout prior to 1pm AEST on business days

Not available to PO Box addresses

Express Delivery

Available to areas outside of major cities

The majority of express orders placed before 1pm (Sydney AEST) Monday to Friday are delivered the following business day, however this is not guaranteed

Deliveries to remote regional areas may take 2-4 business days for delivery

Express delivery is available to PO Box addresses

Requests for delivery on specific days cannot be guaranteed when express delivery is selected, however we will always do our best to aim for delivery on the requested date

Special Delivery Instructions

Our couriers are unable to call recipients prior to delivery or upon an unsuccessful delivery

The special delivery instructions field on the checkout page allows you to leave specific instructions for the courier that are printed on the label (eg. deliver to the second floor and leave with reception, leave behind the pot plant near the front door)

Requests for delivery at a specific time of the day will be printed on the label for the courier to see however cannot be guaranteed

Our couriers are unable to leave a note for anything other than advising how to organise re-delivery, or that the gift will be available for pickup from a newsagent or post office

Authority to Leave

Unless otherwise indicated by you on the checkout page, deliveries will automatically be labelled with authority to leave (ATL)

If the recipient is not available to receive the delivery, our courier will leave it with someone else at the address or in a secure location unattended at the address

If no one is available to receive the delivery, and there is not a secure location at the property for the parcel to be left, the courier will leave a card either:

– Requesting the recipient to arrange re-delivery by phone or online, or;

– Advising the recipient that the parcel has been taken to the nearest post office or newsagent for pickup

Please note that with iGift Hamper and our couriers cannot accept any responsibility or liability on the rare occasion that a consignment is lost or stolen after our couriers have recorded the package as 'successfully delivered'

Deliveries Returned to Us

Occasionally a parcel will be returned to us for one of the following reasons:

– a card was left but there was no response from the recipient to arrange re-delivery

– a card was left but the recipient did not pick the package up from the post office or newsagent

– the recipient is not known at that address or has moved

– address details are incorrect or insufficient

– the recipient was in a hospital or hotel and has been discharged or checked out

If a parcel has an incorrect address, our couriers are unable to call the recipient to verify, and instead the parcel will be returned to us

Orders cannot be redirected while in transit and will need to be returned to us before being sent to the new/correct address

We will inform you via email within one week of the parcel being returned to us

An applicable re-delivery fee will be passed on to you to facilitate the delivery of the parcel to the same or an alternative address

Due to the perishable nature of our hampers, orders returned to us for any of the reasons mentioned above cannot be cancelled and refunded

Returns, Cancellations and Refunds

If you have any queries or concerns with the gift(s) you have sent or received, please call our customer service team on 1300 691296

In the event that your gift, hamper or its contents arrive damaged or faulty, we will happily replace, exchange or issue a credit depending on the extent of the damage

We will require photos so that we can better understand the extent of the damage or issues with the product

If it is necessary for the product to be sent back to us due to damage or being faulty, we will email you a return label to cover the cost of the shipping

We will not be able to replace, exchange or issue a credit for any product that has been dispatched for more than 100 days

Please note that refunds will be credited back to the original credit card or Paypal account used

Orders cannot be cancelled once they have been prepared and are with our couriers for delivery

Hospital Deliveries

Most hospitals have specific guidelines regarding delivery of gifts to patients – it is advisable to contact the specific hospital in advance to find out how their deliveries are received

Please provide as much detail as possible about the recipient – bed/room number, ward name/number, full name and street address of hospital

Please note that if a parcel needs to be sent to an alternative address due to the patient already being discharged, an applicable re-delivery fee will be passed on to the sender

International Deliveries

We deliver to any address in Australia

For international deliveries, we advise finding a suitable gift and hamper provider in the destination country, as choosing a local provider will be significantly cheaper. Delays due to customs restrictions in many countries will also significantly compromise the quality of the gift and hamper contents.