Important Delivery Information
Are you still delivering during lockdown and COVID-19?
Yes, iGift is open and we offer a premium delivery service. We also have Contactless deliveries available with our courier providers, our customers health and safety is our top priority.How much does delivery cost?
We are offering FREE DELIVERY on hampers over $99 – check our range and if your order comes to $99 or less add a few more items and you will be entitled to free delivery.
This free delivery service may not be available during Covid 19 lockdowns and other busy times of the year. We have the right to not offer the free delivery service if the couriers are unable to deliver in a timely manner.
For hampers below $99, we do still charge for delivery. Delivery will cost around $16-20 for a single hamper being delivered, depending on what you have chosen to order and the delivery location.
Bulk deliveries will be charged at a significantly discounted rate. For Bulk quotes or any queries with the above please contact our sales team via the chat below, call on 1300 691296 or email us at email@example.com
How do you keep your hampers safe in transit?
We use a combination of air pillows, tissue paper and bottle wraps, plus of course carefully placing the goods inside the hamper! We also use a trusted courier service. Our fruit is also sourced from A1 suppliers and we only buy A grade fruit which is slightly under ripe. Your fruit basket or hamper should arrive in perfect condition.
In the rare case that your hamper arrives damaged, we will be more than happy to immediately replace it, but if we don’t have the hamper in stock anymore we’ll suggest something similar for you.
Please contact our Customer Service team for further information or if you need a replacement organised.
How will my recipients know who sent them the hamper?
We offer complimentary gift cards that go with all of our hampers. You can customise the message that is written in the cards with a very large character limit.
What courier service do you use?
At iGift we only utilise premium couriers to ensure delivery is made promptly with the hamper in perfect condition.
Can the courier call my recipient?
We always put recipient phone numbers and any special delivery notes on the shipping label if they are provided to us. Most couriers are on a very tight schedule and might not be able to call ahead of delivery or to follow the delivery notes if they are too complex.
If no one is in attendance and it’s not safe for the parcel to be left, the courier will take it to either a collection point (such as Aus Post) or back to the depot for redelivery at a later date. Our couriers are given authority to leave due to the fragile nature of our produce.
How long will my order take?
We can turn around most bulk orders very quickly (in matter of days) though we recommend getting your order in as early as possible so we can guarantee stock. You can then nominate a delivery date for your hampers to arrive at your convenience.
You can also put a hamper and your delivery address in the checkout to get an accurate price and transit time quote. We offer same day delivery in Sydney.
Where do you deliver?
iGift deliver Australia wide. Regardless of whether you are in the country, city or outback we will always be able to get your hamper to you.
Our fruit gifts can only be delivered to NSW, ACT, VIC and QLD.
Do you deliver on weekends and public holidays?
Unfortunately, we currently do not deliver on weekends or public holidays.
Do you offer tracking for your hampers?
For all order placed through our website you will receive an email with your tracking once your order has been dispatched. Please include a mobile number for SMS tracking details to be sent.
Fruit Gift Basket & Hampers can only be delivered to the following states:
All non fruit gifts can be delivered Australia Wide.
Please view the delivery pages for your state for more information.