iGift Hampers FAQs

iGift delivers gift hampers Australia-wide. Fresh fruit, cheese, plant and flower gifts go to NSW, the ACT, Queensland and Victoria only. Non-perishable hampers, such as chocolate, wine, gourmet food, baby and pamper gifts, go to every state and territory, including WA, SA, Tasmania and the NT.

No. WA, SA, Tasmania and the NT have strict biosecurity rules on fresh fruit and plants coming from other states, and the longer trip means fresh produce wouldn't arrive in good condition. Choose a non-perishable hamper for recipients there.

Yes, to regional towns with a street address. We can't deliver to remote properties without one. Allow extra delivery time for regional addresses.

Non-perishable hampers can go to a PO Box. We don't recommend it for fruit, cheese, plants or flowers, because they can spoil before they're collected.

No, iGift delivers within Australia only. Customers overseas can order online and send a gift to any Australian address.

Email us at customerhappiness@igiftfruithampers.com.au with the suburb and postcode before you order and we'll confirm.

No. iGift doesn't offer click and collect or courier pickups; every order is sent by our delivery partners.

Order by 2pm Sydney time on a business day and we dispatch the same day. With express shipping ($14.99), most capital-city CBD addresses receive it the next business day; other areas usually take one extra day.

Standard shipping is a flat $9.99 and takes 2–8 business days, depending on the address. Some hampers include free delivery. If the gift is for a set date, choose express.

No. Orders placed by 2pm Sydney time on a business day are dispatched that day, and the fastest option is next-business-day delivery with express shipping.

No. Couriers deliver Monday to Friday, generally 9am–6pm, and not on public holidays. In the Christmas rush, couriers sometimes add weekend deliveries.

Yes, pick a preferred date at checkout and we time the dispatch so it arrives on or close to that date. Couriers can't guarantee an exact day or time, so use express for birthdays and anniversaries.

So fresh gifts don't sit in a courier depot over the weekend, interstate fruit and plant orders placed after 2pm on Thursday are dispatched the following Monday.

Yes. Choose your preferred delivery date at checkout and we'll time the dispatch so it arrives on or close to that date. Check the Christmas cut-off dates below for the last days to order.

To arrive before Christmas Day (Friday 25 December 2026), order by these dates:

Orders after these dates are sent as quickly as possible but may arrive after Christmas.

All iGift hampers are sent with authority to leave, so the courier leaves the hamper in a safe, sheltered spot at the address. If there's nowhere safe, which often happens at apartment blocks, the courier takes it to a nearby post office or pickup point for the recipient to collect.

No, drivers don't call ahead. Let the recipient know a gift is coming, especially fruit, cheese or plants, so they can bring it inside quickly. This matters most in summer.

A work address is often safer, because deliveries happen on weekdays between 9am and 6pm. For apartments, make sure someone will be home, or the parcel may go to a pickup point.

Yes, but include the ward and bed number, and check the patient will still be there on the delivery day. Hospitals often refuse parcels without these details, and redelivery costs $25.

Yes. Add the funeral home's name and address, the family's name and the date of the service in the delivery details, and check with the funeral home that it accepts deliveries.

Text 0402 270 829 straight away with your order number and the correct address (texts only, no calls). If the hamper hasn't left us, we'll update it. Once it's dispatched, we can ask the courier to redirect it but can't guarantee it, and a redirection or redelivery costs $25. We can't replace fresh gifts that spoil because of an incorrect address.

Yes. You'll get a tracking link by email as soon as your order is dispatched. Keep an eye on it, especially for fresh gifts: tracking often shows a delivery problem, such as a parcel waiting at a post office, before we hear about it.

Delivery dates are courier estimates. Check the tracking link in your dispatch email first, then email us at customerhappiness@igiftfruithampers.com.au with your order number and we'll follow it up with the courier.

Email us at customerhappiness@igiftfruithampers.com.au with your order number and we'll arrange the next step. Redelivery costs $25, and we can't resend or refund fresh gifts that spoil because of an incorrect address.

Email us at customerhappiness@igiftfruithampers.com.au with your order number and a photo of what arrived, and we'll put it right.

Order online at igiftfruithampers.com.au. To make sure every detail is right, we don't take orders by phone.

You'll get a confirmation email straight after you order. If it hasn't arrived, check your junk folder, then email us at customerhappiness@igiftfruithampers.com.au.

Yes. Use our Create Your Own Gift Box page to choose a box or basket and fill it with your recipient's favourite treats. For custom corporate hampers, email us at customerhappiness@igiftfruithampers.com.au.

Our range includes vegetarian gifts, halal and kosher gift ranges, and plenty of gifts with no food at all, such as plants and pamper hampers. Each product page lists what's inside, and packaged food items carry their maker's ingredient and allergen labels. Our hampers are packed in an area that handles nuts, peanuts, gluten, dairy, eggs, soy and other allergens, so we can't guarantee any hamper is free from allergens, even when the individual products are. We don't recommend our food hampers for anyone with a serious food allergy; choose a non-food gift instead.

Add-ons go inside the same hamper or basket, arranged so the gift arrives beautifully presented.

Every hamper and basket is already presented as a gift, so no extra wrapping is needed. If you're buying add-on items on their own, add a box or basket to your order so we can present them as a gift.

Yes. Add a personalised ribbon printed with your own message, or upload a photo and we'll print it and include it with the gift. You can also build your own hamper on our Create Your Own Gift Box page. Every hamper includes a free gift card for your message.

Each hamper comes in the gift box or woven basket shown on its product page, finished with a ribbon. We no longer use wooden boxes, so a few older photos may still show one.

Yes. Buy one on our Gift Certificates page. It's emailed to the recipient with your message, and they enter the code at checkout. iGift gift vouchers don't expire, and any unused balance stays on the voucher for next time.

Premium seasonal fruit, Australian-grown wherever possible, sent slightly under-ripe so it arrives in good condition. We add 2–4 extra pieces in case any bruise in transit. See what's in season in our month-by-month fruit guide.

It depends on the hamper size and the fruit in season. Every hamper is made to order, so larger fruit such as mangoes means fewer pieces than smaller fruit such as mandarins.

Fruit in an iGift hamper should last 3–7 days. Keep it somewhere cool and refrigerate soft fruit such as berries and stone fruit.

Keep the fruit somewhere cool and out of direct sun. Refrigerate berries, grapes and cherries straight away. Leave mangoes, pears, avocados and stone fruit on the bench until ripe, then move them to the fridge. Wash all fruit before eating.

We send fruit slightly under-ripe so it arrives in good condition and lasts longer. Leave firm fruit, such as mangoes, pears, avocados and stone fruit, at room temperature for a day or two to ripen. Putting it in a paper bag with a banana speeds this up.

Fruit is natural and can bruise a little in transit, so we add 2–4 extra pieces to every fruit hamper to allow for this. If more than that is damaged or spoilt, email us at customerhappiness@igiftfruithampers.com.au with photos by the end of the delivery day, or by 10am the next business day for afternoon deliveries, and we'll put it right.

You can ask us to leave a fruit out, for example for an allergy or a dislike: add a note in the order comments at checkout and we'll replace it with another seasonal fruit. We can't take requests for particular fruit, because what we use depends on the season. For a serious allergy, choose a non-fruit gift, as all fruit is packed together.

No. We use premium conventional fruit, Australian-grown wherever possible, sent as it comes from the grower. Wash all fruit before eating.

Not all of them. Some of our plants, including peace lilies, kalanchoe, cyclamen and anthurium, are toxic to cats and dogs if chewed. Orchids and olive trees are generally considered safe for pets. If the recipient has a cat or dog, choose a pet-safe plant or a non-plant gift, and if a pet chews a plant, contact a vet straight away.

Keep it in bright, indirect light away from heaters and air-conditioning. Water when the top few centimetres of soil feel dry, and don't leave the pot sitting in water. Our guide to the best plants for gifting has care tips for each plant.

Each plant comes in the pot or woven basket shown on its product page, ready to give.

Cheese hampers go to NSW, the ACT, Queensland and Victoria only. They are sent by express with frozen ice packs, so they arrive cold.

Yes, it needs the fridge. Put the cheese in the fridge as soon as it arrives, and check the use-by date on each cheese.

Very close, but not always identical. Photos show the style and value of each hamper. Fruit changes with the season, and presentation can differ slightly.

We replace it with a similar item of equal or greater value, keeping to the same kind of product where we can, such as another chocolate or a wine of the same style. If a bigger change is needed, we'll contact you first.

You must be 18 or over to buy a hamper containing alcohol, and the recipient must be 18 or over. It is against the law to supply alcohol to anyone under 18, and couriers may ask for ID.

No. For younger recipients or anyone who doesn't drink, choose one of our non-alcoholic gifts.

No. iGift sells alcohol only as part of a gift hamper or as an add-on to one.

Yes. Alcohol hampers are sent with authority to leave, like our other hampers, so the courier may leave it in a safe spot at the address. If you'd rather it isn't left unattended, send it to a workplace where an adult can accept it.

Email us at customerhappiness@igiftfruithampers.com.au with your order number and photos of the gift and its packaging. For fruit, cheese, flowers and plants, contact us by the end of the delivery day, or by 10am the next business day for afternoon deliveries. For non-perishable hampers, contact us within 7 days. If it was damaged in transit or spoilt because of how we packed it, we'll replace it or refund you.

Food, fruit, cheese, flowers and plants are perishable, so we can't accept change-of-mind returns. Your rights under the Australian Consumer Law aren't affected: if a gift is faulty, damaged or not as described, we'll put it right.

Email us at customerhappiness@igiftfruithampers.com.au as soon as possible. Orders can be changed or cancelled until they're packed and handed to the courier. Cancellations received at least 24 hours before the delivery date are refunded, less a $10 administration fee.

Refunds go back to the card or PayPal account you paid with.

Yes. Orders over $1,000 get 5% off and orders over $2,500 get 10% off, applied automatically at checkout with no code. For orders over $5,000, contact us first to confirm stock and delivery timing. Discounts don't apply to delivery fees, sale items, or orders placed 5–24 December unless they're scheduled and paid in advance.

Yes, based on your estimated yearly spend: 5% from $1,000, 10% from $2,500, 15% from $10,000 and 20% from $20,000. You need at least one previous order to qualify; contact us to apply.

Yes. For up to 9 hampers, add them all to your cart and enter a delivery address, date and gift message for each one at checkout. For 10 or more, email customerhappiness@igiftfruithampers.com.au for our bulk order form, fill in your recipients and hamper choices, and we'll create the orders for you.

Yes. Choose custom-printed ribbons, custom labels and personalised gift cards. We'll also include your business cards, flyers or small promotional items at no extra cost if they fit in the hamper.

Cheese hampers are our most popular corporate gift; they ship by express with ice packs to NSW, the ACT, Queensland and Victoria. For teams around Australia, choose non-perishable hampers, which go to every state.

Corporate Christmas orders close Tuesday 15 December (Friday 11 December for WA, the NT and Tasmania). Order by 4 December for bulk discounts: orders placed 5–24 December don't get them unless scheduled and paid in advance, and early orders lock in stock.

Yes, every hamper includes a free gift card. Add your message at checkout and include your name so the recipient knows who it's from. If you're buying add-on items only, add a box or basket to get the gift card option.

Check the gift card inside. If there's no name on it, email us at customerhappiness@igiftfruithampers.com.au with the delivery address and we'll ask the sender if they're happy to be named.

Email us at customerhappiness@igiftfruithampers.com.au and we'll reply Monday to Friday, 7am–3pm Sydney time. For urgent enquiries, such as a wrong delivery address, text 0402 270 829 with your order number (texts only, no calls). Our 1300 691296 line plays a recorded message with these details. We don't take orders or enquiries by phone.

Email sales@igiftfruithampers.com.au with details of your products. If they suit our range, we'll be in touch for samples.

We accept Visa, Mastercard, American Express, PayPal and Apple Pay. Corporate customers can also pay by bank transfer.

Yes. All prices on our site include GST.

Some food is GST-free in Australia, such as fresh fruit, while other items, such as alcohol, chocolate and biscuits, include GST. Because most hampers mix both, GST applies only to the taxable items, and your tax invoice shows the GST amount.

Yes. Card payments are processed securely by Stripe, and PayPal payments by PayPal. iGift never sees or stores your full card number, and our whole site uses a secure HTTPS connection.

First check the card number, expiry date and security code. If they're correct, your bank may have declined the payment, so contact your bank or pay with PayPal instead.

Yes. We only use your details to process and deliver your order. Our privacy policy explains what we collect and how we use it.

No. One discount code can be used per order.

Yes. Your order confirmation email is your tax invoice. It shows our ABN and the GST included in your order.